Jira Alerts

Jira alerts are generated based on the jira configuration saved by the user when adding a jira integration. When a workflow detects an asset matching the conditions set in the workflow, a jira ticket will be created in the project selected by the user during Jira integration creation.

The jira ticket title will include a short summary of the failed criteria and a description with more details such as Resource Type, Asset, Failed Conditions etc.

When there is an update to the properties of an asset such as vulnerability count change or the asset does not have sensitive data anymore, the jira ticket already created by the respective workflow will be updated by Plerion. A comment will be added to the Jira ticket notifying users about the change.

When an asset does not match any of the failing conditions of a workflow anymore, the ticket gets moved to 'Done' status and a comment is saved on the ticket with this information.

If the jira project configured by the user has a jira workflow which blocks Plerion from resolving a ticket, a comment reflecting this is provided on the ticket and the status does not get changed to 'Done'.